Privacy Policy

Ehnote Softlabs Private Limited, a company incorporated under the Companies Act, 2018 having its registered office at TSS Towers, Kavurihills phase2,Madhapur,Hyderabad,500081 (here in after the “the Company”, (“us”, “we” or “our”) values your privacy and is committed to ensuring that your privacy is protected and that you are aware of how your information is being used. The purpose of this privacy policy (“Privacy Policy”) is to describe how the Company collects, uses, maintains and shares information about you (“User” or “you”).

Please read and understand this Privacy Policy carefully. Your use or access of the Services (as defined below), shall constitute your agreement to this Privacy Policy. If you do not agree with our policies and our practices as described herein, do not use the Services offered by the Company.


This Privacy Policy is applicable to your access to and use of EHNOTE platform and mobile application which enables the user to(“Services):

Types of Information being collected

We may collect the following types of from you in a variety of ways (both directly and indirectly), including, but not limited to, when you visit our website or mobile application, register on the site or mobile application, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our website or mobile application.

Personally Identifiable Information

Users may be asked for Personally Identifiable Information as appropriate, which includes, but is not limited to, the Users name, email address, residential address and phone number

Sensitive Personal Information

Users may be asked to provide Sensitive Personal Information, which include but are not limited to financial information such as preferred banking channels, payment methods, card details and diagnostic reports and other medical information

Non-personally identifiable information

We may collect non-personal identification information about Users whenever they use our Services. Non-personal identification information may include the browser name, the type of computer or other device and technical information about Users, means of connection to our website or mobile application, such as the operating system and the internet service providers utilized and other similar information.

Image Collection and Purpose

  • Ehnote collects patient profile images specifically for consultation-related purposes, such as visual identification of patients, tracking eye conditions or progress, and facilitating accurate record-keeping.
  • Images are solely used within the application and are not shared with any third parties unless explicitly authorized by the patient.

Consent and User Control:

  • Patient consent is obtained prior to collecting and using their profile images, in accordance with applicable laws and regulations.
  • Users can control their profile images, such as the ability to upload, update, or delete images within the application.

Data Retention and Deletion:

  • Users have the right to request the deletion of their profile images,subject to any legal obligations or requirements to retain the data.

Data Sharing:

Patient profile images are not shared with any third parties without the explicit consent of the patient, except as required by law or for essential medical purposes (e.g., sharing with other healthcare professionals involved in the patient's care).

Your Rights

We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. However, you have the responsibility of ensuring that you review the accuracy of information provided by you and contact us in case of discrepancies, or in case you wish to discontinue the use of our services. You have the following rights with regard to your personal information: You have the right to access your personal information, and request correction and deletion. You are free to not share any information that you consider confidential, and withdraw consent for us to use data that you have already provided. In the event that you refuse to share any information, or withdraw consent to process information that you have previously given to us, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary You may contact – EHNOTE Soft Labs Private Limited at [email protected] to exercise any of these rights.

Web browser cookies

We may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information . You may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some features/ functionalities of the website may not function properly.

Purpose of collection of information from Users and how we use such information

We may collect and use Users personal information for the following purposes:

  • To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our website or mobile application.
  • To improve our website and mobile application: We may use feedback you provide to improve our products and services.
  • To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other website or mobile application feature: To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails: We may use the email address to send User information and updates. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our website or mobile application.

How we protect your information

  • The Information that you provide to us, subject to disclosure in accordance with the terms and conditions, this Privacy Policy and the license agreement that you may enter into with us, shall be maintained in a safe and secure manner. The Company’s databases and information are stored in secure servers with appropriate firewalls. All the communications that happen on our website are secured using 256 bit encryption. Your Information is maintained by EHNOTE in electronic form on its own equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time if required for the purpose of rendering Services.
  • EHNOTE takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with industry standards with respect to the information being collected and the nature of EHNOTE business.
  • In order to use the Services, you may be required to create a user account (“User Account”)which shall be authenticated and secured by a user name and password that you provide. No administrator or employee at EHNOTE will have knowledge of your password. It is important for you to protect against unauthorised access to your User Account, password, computer and your mobile phone. Be sure to log off from your User Account when finished. The Company does not undertake any liability for any unauthorised use of your account and password. Do remember that you are solely responsible for all acts done under the User Account registered to you. If you suspect any unauthorised use of your account, you must immediately notify the Company by sending an email to [email protected] . You shall be liable to indemnify the Company in respect of any loss suffered by it due to such unauthorised use of your User Account and password.
  • Security measures are in place to protect patient profile images and other data from unauthorized access, including encryption, access controls, and secure storage protocols.
  • Only authorized healthcare professionals or individuals directly involved in patient care within the application have access to the images.


  • EHNOTE makes all user information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations.
  • EHNOTE assists doctors, technicians to maintain and organise such information.EHNOTE may therefore,retain and submit all such records to the appropriate authorities, or to doctors who request access to such information.
  • EHNOTE assists patients to access information related to them. EHNOTE may, therefore, retain and submit all such records to the relevant patients, or to their doctors.
  • Not with standing the above, EHNOTE is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, EHNOTE shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of EHNOTE including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc. Sharing personal information: Apart from use and disclosure of user information in accordance with this Privacy Policy, the terms and conditions and the license agreement that we may enter into with you, we do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the website or mobile application, or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
  • Third party Websites: Users may find advertising or other content on our website or mobile application that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our website or mobile application . In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our website or mobile application , is subject to that website's own terms and policies.

Changes to this privacy policy

We have the discretion to update this privacy policy at any time. When we do, we may post a notification on the main page of our site or send you an email. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of the modifications.

Your acceptance of these terms

By using this website or mobile application , you signify your acceptance of this privacy policy and the terms and conditions. If you do not agree to this policy, please do not use our website or mobile application . Your continued use of the website or mobile application following the posting of changes to this policy will be deemed as your acceptance to those changes.

Grievance Redressal

If you wish to place a complaint with regard to, privacy requirements or laws, use of or to access any of your Information or would like to correct any errors in your user information, please contact our designated Grievance Redressal Officer, Mr.Somasekhar Reddy at [email protected] so that we can consider and respond to your request. All requests will be addressed no later than thirty (30) days from the date such a request is made.

Terms and Conditions

This Privacy Policy shall form a part and shall be read in conjunction with the terms and conditions and the license agreement that you may enter into with us.

This document was last updated on 20th January, 2018